Serving Olympia, Lacey, Tumwater, DuPont, Lakewood and Surrounding Areas

Frequently Asked Questions

 

Does the Rotovac work on all types of carpet?
The Rotovac has a carpet pile height adjustment wheel which allows it to work on all installed over pad carpet, and most commercial glue downs.

What is the dry time of the Rotovac compared to a wand?
The Rotovac on average leaves the carpet about 20 x drier when compared to a manual scrub wand under similar conditions.  We then use a state-of-the-art fan that blows air at 43 MPH across your carpet.  Typical drying time is 24 hours as opposed to 2-3 days with many other companies.  Keep in mind we are not a dry cleaning company.  We use hot water extraction (steam cleaning) to clean your carpet.  This is the only recommended method by carpet manufactures.  Dry cleaning does not get the dirt deep down and also leaves a residue that causes your carpet to get dirty faster after cleaning.   We try to leave our customers with their carpet as dry as possible without compromising the integrity of our work.

Why should I have my carpets cleaned?
There are many reasons to have your carpet and upholstery cleaned:
A chief reason is Health- Carpeting and fabrics not cleaned and properly maintained can potentially cause a variety of health problems inside the home or work place.
Another big reason is the life of your carpet can be greatly extended by simple routine professional cleaning.
Of course the obvious reason of Appearance- regular cleanings help maintain the original look and luster of your carpet.
How often should I have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended cleaning frequency for upholstery. Until such a guideline has been issued, our company recommends that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.

Should I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.

Do you move furniture?
For an additional charge we will move furniture and replace it in its original position with either foam blocks or plastic tabs underneath to keep it off of your the carpet while it dries.

*We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables, and anything breakable or electronic…our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Should I move anything?
Yes, you should remove from the areas being cleaned, all nick knack and breakables.

How long will it take for my carpet or furniture to dry?

The Rotovac on average leaves the carpet about 20 x drier when compared to a manual scrub wand under similar conditions.  We then use a state-of-the-art fan that blows air at 43 MPH across your carpet.  Typical drying time is 24 hours as opposed to 2-3 days with many other companies.  Keep in mind we are not a dry cleaning company.  We use hot water extraction (steam cleaning) to clean your carpet.  This is the only recommended method by carpet manufactures.  Dry cleaning does not get the dirt deep down and also leaves a residue that causes your carpet to get dirty faster after cleaning.   We try to leave our customers with their carpet as dry as possible without compromising the integrity of our work.

How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.  Walking on the carpet while it is still wet can not only dirty your freshly cleaned carpet but it also extends the drying time.

Are the products you use safe?
Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.

Are your technicians experienced?
Yes, our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies.

Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment.

Will you remove all my stains?
Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.(The foreign material is on or around the carpet fiber) A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself) Some stains may be very difficult or impossible to remove.  We will try to remove as many as we can.  Severely time consuming stains can incur an extra charge, but we will not charge any extra money without first consulting you and gaining your permission to do extra work.  It is kind of like laundry.  Putting your clothes in the washing machine is much the same as cleaning the carpet.  If it won’t come out of your clothes.  We might not be able to take it out of your carpet.  However we pride ourselves on the ability to restore your carpet to like new condition.  Typically we can get out 95% – 98% of stains.

Does cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive like sand paper when trapped in your carpet or fabrics, causing damage and premature wear, and should be removed.

Does your process restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

Should I have a fabric protector applied after cleaning?

Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet. As well our protection comes with a standard warranty against stains as well.

My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.

Which provides better indoor air quality: hardwood or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.